Terms & Conditions
Overview
Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Shipping Policy
- Shipping Rates: We offer flat-rate shipping for all orders. Shipping rates are calculated at checkout based on the destination.
- Shipping Partners: We partner with reliable courier services to ensure the safe and efficient delivery of your order. Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
- Delivery Timeline: Delivery times vary based on the shipping address. Typically, orders are processed and delivered within 3-7 business days.
- Order Tracking: Track your order’s journey from our store to your doorstep through the provided tracking information. If you have any concerns about your order, please contact our customer support team.
- Delivery Issues: In the rare event of delivery issues or delays, please reach out to us at [email protected]. We will work diligently to resolve any problems and ensure your satisfaction.
- Change of Shipping Address: If you need to update your shipping address after placing an order, please contact us immediately. We are unable to modify the shipping address once the order has been dispatched.
- Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been marked as delivered. Please ensure a secure delivery location to prevent any issues.
By placing an order with us, you agree to the terms outlined in our shipping policy. If you have any questions or concerns, feel free to contact our support team.
Cancellations
Order can be cancelled before it has been shipped. If the order has been shipped customer has to go through the return process.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank account company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should email us on [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
